Privacy Policy

1. Who We Are

Workshop Al Malki provides repair and maintenance services for air conditioners, refrigerators, and washing machines in Abha, Saudi Arabia. Our website may allow visitors to contact us, request service support, send inquiries, or communicate through direct channels such as phone and WhatsApp.

2. Information We Collect

We may collect personal and non-personal information when you interact with our website or contact us, including:

• Your name
• Your phone number
• Your location or service area
• Your message or inquiry details
• Appliance or service-related information you provide
• Any photos or attachments you send through WhatsApp or other contact channels
• Basic technical information such as browser type, device type, and general website usage data

3. How We Use Your Information

We may use the information we collect to:

• Respond to your questions and service requests
• Arrange repair or maintenance support
• Communicate with you regarding your inquiry
• Improve our website content, user experience, and service communication
• Maintain internal service records
• Protect our website, business operations, and users from misuse or fraudulent activity

4. Contact Forms and Direct Communication

When you submit a contact form or message us directly, the details you provide are used only for communication, customer support, and service coordination purposes. Please avoid sending unnecessary sensitive personal information through website forms or messaging apps.

5. WhatsApp, Phone, and Third-Party Communication Tools

Our website may offer quick-contact options such as phone calls, WhatsApp, or map directions. If you contact us through third-party platforms, your use of those services is also subject to the privacy policies and terms of those third-party providers.

6. Cookies and Website Usage Data

Our website may use cookies or similar technologies to improve performance, remember preferences, analyze traffic, and enhance the browsing experience. Cookies generally do not directly identify you personally, but they may help us understand how visitors use the website.

You can control or disable cookies through your browser settings. Please note that some website functions may not work properly if cookies are disabled.

7. Sharing of Information

We do not sell your personal information. We may share information only when reasonably necessary, such as:

• With service staff or support personnel for handling your request
• With website, hosting, analytics, or technical service providers assisting our operations
• When required by law, regulation, legal process, or legitimate authority
• When needed to protect our rights, safety, property, or business operations

8. Data Retention

We retain personal information only for as long as necessary to respond to your inquiry, provide support, maintain service records, resolve disputes, or meet legal and operational requirements.

9. Data Security

We take reasonable administrative and technical steps to protect your information from unauthorized access, misuse, alteration, or disclosure. However, no website, messaging platform, or online transmission method can be guaranteed to be completely secure.

10. Third-Party Links

Our website may contain links to third-party websites or services, including map providers, WhatsApp, or other external platforms. We are not responsible for the privacy practices or content of third-party websites.

11. Your Rights and Choices

Depending on applicable laws and your location, you may have the right to request access to, correction of, or deletion of certain personal information you have shared with us.

To make a privacy-related request, please contact us using the contact details or communication channels available on our website.

12. Children’s Privacy

Our website and services are not intended for children, and we do not knowingly collect personal information from children through the website.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website features, business operations, or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date.

14. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, you may contact Workshop Al Malki through the contact options provided on our website.