Terms & Conditions

1. About Our Services

Workshop Al Malki provides repair and maintenance support for air conditioners, refrigerators, and washing machines. Service availability may vary depending on location, technician scheduling, appliance condition, and operational capacity.

2. Use of the Website

You agree to use this website only for lawful purposes and in a way that does not harm, interrupt, misuse, or interfere with the website, our business operations, or other users.

• Do not submit false or misleading inquiries
• Do not attempt unauthorized access to the website or connected systems
• Do not use the website for spam, abuse, or harmful activity

3. Service Requests and Communication

When you contact us through the website, phone, or WhatsApp, you agree to provide accurate information about your appliance, issue, location, and contact details. We rely on this information to respond appropriately and coordinate support.

4. Estimates and Pricing

Any estimate, quote, or preliminary pricing communicated before inspection is informational only and may change after diagnosis, parts review, or confirmation of the actual condition of the appliance.

Final charges may depend on labor, parts, travel, technical difficulty, and any additional work approved by the customer.

5. Scheduling and Availability

We aim to provide timely service, but appointment times, technician availability, and response speed may be affected by demand, location, operational limits, weather, traffic, or circumstances beyond our reasonable control.

6. Customer Responsibilities

You agree to:

• Provide accurate access details and contact information
• Ensure safe and reasonable access to the appliance or service location
• Inform us of any known risks, prior repairs, or special conditions
• Review and approve any additional repair work before it proceeds, where applicable

7. Spare Parts and External Components

Some repairs may require replacement parts or externally sourced components. Availability, compatibility, and delivery timing may vary. Where applicable, repair timelines may depend on parts access and supplier conditions.

8. Warranty and Service Limitations

Any service warranty, if offered, applies only to the specific repair or service work performed and is subject to reasonable usage conditions.

Warranty coverage may not apply where issues result from misuse, external damage, unauthorized interference, electrical instability, pre-existing hidden defects, or unrelated faults occurring after service completion.

9. Payment Terms

Payment terms may be communicated before or after service depending on the type of work, diagnosis, parts, and job scope. By confirming a service, you agree to pay the applicable charges for approved work performed.

10. Cancellations and Changes

If you need to cancel or reschedule a visit, please inform us as early as possible. Repeated no-shows, late cancellations, or inaccurate service details may affect future scheduling priority or service acceptance.

11. Third-Party Platforms and Links

Our website may contain links to or integrations with third-party platforms, including WhatsApp, maps, hosting services, analytics tools, or other external services. We are not responsible for the content, policies, or availability of third-party services.

12. Website Content and Accuracy

We make reasonable efforts to keep website information accurate and current. However, service descriptions, page content, availability, and website materials may be updated, changed, or corrected without prior notice.

13. Intellectual Property

Website content, branding, text, graphics, layout, and visual materials on this site are owned by or used by Workshop Al Malki unless otherwise stated. You may not copy, reproduce, republish, or commercially use website content without permission.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Workshop Al Malki will not be liable for indirect, incidental, special, or consequential damages arising from website use, delays, unavailable pages, third-party platforms, or service issues beyond our reasonable control.

15. Privacy

Your use of this website and your communication with us may also be subject to our Privacy Policy. We recommend reviewing that page to understand how information may be collected and used.

16. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in services, website functionality, business practices, or legal requirements. Updated terms become effective when posted on this page.

17. Governing Use

These terms are intended to apply to use of our website and service interactions in connection with our business operations in Saudi Arabia, subject to applicable laws and regulations.

18. Contact Us

If you have any questions about these Terms & Conditions, please contact Workshop Al Malki through the communication options provided on our website.